7167 Owner’s Manual Chapter 3: Solving ProblemsNovember 200347MICR Check Reader Not Reading ProperlyProblem What to Do Where to GoMICR (Magnetic Ink CharacterRecognition) check reader doesnot read or misreads checksOpen the slip cover and clean the MICR readhead with cotton swabs and isopropylalcohol.See “Adjusting the MICRCheck Reader” inchapter 4.Other Serious ProblemsThe following problems all need to be corrected by a qualified service representative. Seethe next section, “Contacting a Service Representative.”MICR check reader not operating properlyForms not feeding into the slip/forms area properlyMissing dots in slip or forms printingPrinter will not cycle or stop when requiredIllegible charactersPaper will not feedKnife will not cycle or cutPlaten will not open or closePrinter will not communicate with HostContacting a Service RepresentativeFor serious problems, such as the printer not printing, not communicating with the hostcomputer, or not turning on, contact your NCR-authorized service organization to arrangefor a service call. In addition to the service manual listed below, other service-relatedmaterials may be available. Contact your NCR-authorized service representative to obtainthe service manual.7167 Thermal Receipt and Impact Slip Printer: Service Manual (B005-000-1407)(includes the Troubleshooting Guide and the Preventative Maintenance Guide)
