Chapter 3: Solving Problems 7197 Owner’s GuideDFebruary 200242Other Serious ProblemsThe following problems all need to be corrected by a qualified service representative. Seethe next section, “Contacting a Service Representative.”• Printer will not cycle or stop when required• Illegible characters• Paper will not feed• Knife will not cycle or cut• Printer will not communicate with HostContacting a Service RepresentativeFor serious problems, such as the printer not printing, not communicating with the hostcomputer, or not turning on, contact your NCR-authorized service organization to arrangefor a service call. In addition to the service guide listed below, other service-relatedmaterials may be available. Contact your NCR-authorized service representative to obtainthe service guide.• 7197 Thermal Receipt Printer: Service Manual (B005-000-1410)(includes the Troubleshooting Guide and the Preventative Maintenance Guide)• 7197 Thermal Receipt Printer: Parts Identification Manual (B005-000-1411)• 7197 Thermal Receipt Printer: Owners Manual (B005-000-1409)
