108 ◆ IntraMail Features DSX Product DescriptionForced Unscreened TransferA Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to UnscreenedTransfers. Enable this option for a mailbox if the subscriber prefers to receive all calls sent by the AutomatedAttendant as Unscreened Transfers. With Unscreened Transfers,❥ Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller IDdata (if provided by telco and enabled in programming) as the call is ringing.❥ As with Screened Transfers, unanswered calls route to the subscriber’s greeting (recorded or default) sothe caller can leave a message. However, with Unscreened Transfer the caller cannot dial 2 to reach theNext Call Routing Mailbox options (if programmed).Getting Recorded HelpIf a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they canrequest help from the IntraMail voice prompts. Recorded Help provides the user with a built-in, interactiveuser’s guide. To get recorded help, the user dials 0.Go to a MailboxAn Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This iscalled the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing orAnnouncement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.Use the GOTO action to set up a “tree” of Automated Attendant options.The block diagram below shows how the Automated Attendant can provide the caller with a “tree” of dialingoptions. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dial-ing 2 (GOTO 1) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing toTech Service technicians.❥ The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.Automatically converts Automated Attendant Screened Transfers to Unscreened Transfers.Request help from the IntraMail voice prompts.An Automated Attendant caller can dial a digit and route directly into a mailbox.
