NEC DSX PRODUCT DESCRIPTION Manual

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NEC DSX PRODUCT DESCRIPTION Manual Manual pdf 147 page image

DSX Product Description IntraMail Features ◆ 135IntraMailFeaturesUnscreened TransferUnscreened Transfer is an Automated Attendant option that allows callers to directly dial system exten-sions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail AutomatedAttendant to transfer outside calls to system extensions without the need for a live receptionist or operator.It is similar to telephone system unscreened transfers in which the transferring party immediately extendsthe call. After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destina-tion and hangs up. Any recalls or additional routing are handled by the telephone system – just as with anyother unscreened transfer.Screened vs. Unscreened TransferBoth Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-sions. The following summarizes the differences between these two types of Automated Attendant transfer.❥ With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfersring like Intercom calls and do not display Caller ID until the call is answered.❥ Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recordedor default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2to reach the Next Call Routing Mailbox options (if programmed).Unscreened Transfer and Inactive MailboxesAn Unscreened Transfer will go through to the destination extension even if the destination doesn’t have anactive mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Auto-mated Attendant.The following table shows in detail how Unscreened Transfer operates.Similar to telephone system unscreened transfers in which the transferring party immediatelyextends the call.Unscreened Transfer (UTRF) Operation• Call = Call answered by the Automated Attendant.• Extension = Extension dialed by Automated Attendant caller.If Auto Attendant Do Not Disturb is off (see page 97 for more on this feature):Extension Idle Extension Busy Extension in DNDWith Active GreetingRecorded1. Transfers call to extension.-If answered, connects call(just like a phone systemtransfer).-If unanswered1 in adefault phone system,plays greeting (so callercan start recording).21. Transfers call to extension.2. If unanswered1 in a defaultphone system, plays greet-ing (so caller can startrecording)21. Transfers call to extension.2. If unanswered1 in a defaultphone system, plays greet-ing (so caller can startrecording).2With Active GreetingNot Recorded1. Transfers call to extension.-If answered, connects call(just like a phone systemtransfer).-If unanswered1 in adefault phone system,plays name (if recorded)or extension number. Intr-aMail then prompts callerto leave a message. 21. Transfers call to extension.2. If unanswered1 in a defaultphone system, plays name(if recorded) or extensionnumber. IntraMail thenprompts caller to leave amessage.21. Transfers call to extension.2. If unanswered1 in a defaultphone system, plays name(if recorded) or extensionnumber. IntraMail thenprompts caller to leave amessage.2