4-2 Maintenance and TroubleshootingThis section provides information on maintaining and troubleshooting theDirection SP E-Series computers. The following table provides the NEC CSDservice telephone numbers. Also included in this section are the error beep codedescriptions and a procedure for replacing the CMOS battery.NEC CSD Service and Information Telephone NumbersService Telephone NumberTo contact the NEC CSD Direction TechnicalSupport Center (TSC):In the U.S., call 1 (888) 632-2678To order spare parts: In the U.S., call 1 (800) 233-6321In Canada, call 1 (800) 727-2787To contact Customer Service about service andcontract warranty issues:Call 1 (888) 632-9128To log onto the NEC CSD Electronic Bulletin BoardSystem (BBS) to download drivers and the latestBIOS for ROM flashing:Call 1 (978) 635-4706For information about NEC CSD products, callFaxFlashSM (use the automated service to have thelatest Technical Information Bulletins sent to yourfax machine 24 hours a day):In the U.S., call 1 (888) 329-0088call 1 (888) FAX-0088Outside the U.S., call 1 (978) 635-6090To send technical questions over email: tech-support@neccsd.comTo fax technical questions to customer support: In the U.S., fax 1 (978) 635-4666To access the NEC CSD website: www.necnow.comTo access the NEC CSD FTP site: ftp.neccsdeast.comTo purchase a new system through NEC NOW, orto obtain sales literature:Call 1 (888) 8NEC-NOWMaintenanceThis subsection contains general information for cleaning and checking thesystem, keyboard, and monitor.The system, keyboard, and monitor require cleaning and checking at least once ayear, and more often if operating in a dusty environment. No other scheduledmaintenance or lubrication is required.! WARNINGUnplug all power cords before performing any maintenance.Voltage is present inside the system and monitor even afterthe power button is off. All voltage is removed only when thepower cord is unplugged.
