Problem Solving 5-3Troubleshooting ChecklistsThe following subsections provide troubleshooting checklists for problems that occur atinitial system startup, when you run new application software, and after the systemhardware and software have been running correctly.Initial System StartupIncorrect installation or configuration usually causes problems that occur at initialsystem startup. Hardware failure is a less frequent cause. If you have problems duringinitial system startup, check the following:! Are the system power cords properly connected to the system and plugged into aNEMA 5-15R outlet (100-120 Vac) or a NEMA 6-15R outlet (200-240 Vac)?! Is AC power available at the wall outlet?! Is the power on/off push-button switch on the front panel in the ON position (poweron LED should be lit)?! Are all cables correctly connected and secured?! Are all the PCI/ISA option boards fully seated in their connector slots on the systemboard?! Are all jumpers and switch settings on option boards and peripheral devices correct?If applicable, ensure that there are no conflicts; for example, two option boardssharing the same interrupt.! Are the processors fully seated in their slots on the system board? Refer to the“Upgrades and Options” chapter for installation instructions?! Are all DIMMs fully seated and installed correctly? Refer to the “Upgrades andOptions” chapter for installation instructions?! Are all option boards and disk drives installed correctly? Refer to the “Upgrades andOptions” chapter.! Is the system hard disk drive properly formatted or defined?! Is the operating system properly loaded? Refer to the operating systemdocumentation.! Are all drivers properly installed? For information about installing drivers, refer toyour Network Operating System Configuration Guide.! Are the configuration settings in BIOS Setup and the Adaptec SCSI Utility correct?For information about running these utilities, refer to the “Configuring YourSystem” chapter.If the above items are all correct, but the problem reoccurs, refer to “AdditionalTroubleshooting Procedures” in this chapter.
