NEC Express5800/300 Maintenance And Service Manual

Also see for Care Standard/300: Maintenance

Contents

NECCare ServiceIntroductionNEC Corporation of America, “NECAM”, offers one of thestrongest warranty programs in the computer industryincluding NECCare Standard, Gold and Platinum Maintenanceand Warranty Services. This document will focus on theNECCare Standard/300 program for the Express5800/300Series Fault Tolerant Servers.Warranty RegistrationFor efficient service, register your system online at:http://www.necam.com/registrationUpon receipt of the registration information, your new NECproduct, as well as providing you with product updates andprogram information.Program HighlightsNEC Corporation of America’s NECCare Standard/300Maintenance and Service Warranty Program offers you thefollowing benefits:■ 1-year Standard Limited Warranty coverage■ 1 year of Customer Replacement Units (CRU) partsreplacement:♦ For those parts designated as CRU, NECAM willprovide a part shipment to the customer within 3business days after receipt of the defective part.1■ Toll-free hardware technical support five days a week, 9hours a day (8AM to 5PM local time in the continental USand Canada) Monday through Friday.■ 90 days telephone support for preloaded software, (Windo wsOperating System).■ 90 days of support for software included in the base unit(BIOS, ExpressBuilder and FT Management software)■ Available upgrade options for supplemental services and orupgrade to Gold Support coverage.1 Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,PST. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outsideof a NECAM authorized third-party provider’s service coverage area, the response time may be longer and or anadditional travel charge may be assessed. In some cases on-site service may not be available. All service responsetimes are contingent upon parts availability.