NEC Express5800/300 Maintenance And Service Manual

Also see for Care Standard/300: Maintenance

Contents

NECCare ServiceSupplemental Professional ServiceNECCare Services are designed to reduce risks and protectyour IT investment with the NEC Express5800/300 SeriesServer through warranty and maintenance,implementation/installation and relocation services.Installation ServicesNEC installation services are required when implementing anNEC Express5800/300 Series Server. Installation services arefee-based and will be conducted by an NEC Systems Engineer(SE) and or by an Authorized NEC Service Provider.■ Requires preplanning for installation by NECAM and theCustomer. An Installation Site Preparation Guide will bedelivered and agreed upon between the Customer andNECAM prior to installation. This document will provide anoutline of the installation plans and processes.■ Installation will take a minimum of one (1) day forhard ware and one (1) day each to implement/install eitherSRE scripts for up to 2 applications or for Active UpgradeStandard implementation. Hardware installation includes;hard ware, operating system, network connection,configuration and administrator training. Anything beyondone (1) day will require additional fees.Relocation ServicesNEC Relocation services are available as a fee-based servicedelivered by an NEC SE and or an Authorized NEC ServiceProvider to help Customers protect their IT investments byreducing risks, including minimal downtime, that are kno wn tobe associated with relocation.■ NECAM or the Authorized Service Provider will work withthe Customer to assist with planning and coordination of themove.■ Damage caused by relocation without the assistance of NECis not covered under this warranty program. Please refer tothe section “What is Covered and What is Not Covered” formore information.■ Servers moved without the assistance of NEC may requirerecertification to validate warranty.■ The original shipping carton should be retained for limitingrisks associated with relocation.