NEC Express5800 Series Maintenance Manual

Also see for NEC Express5800 Series: User guide User guide User guide User guide Configuration guide

Contents

NEC Express5800 Series Maintenance Manual Manual pdf 56 page image

7. Collecting Failure InformationExpress5800/R320c-E4, R320c-M4 Maintenance Guide (VMware)56Chapter 1 Maintenance7. Collecting Failure InformationIf the server fails, you can collect failure information by using the following method.The failure information is to be collected only at the request of your sales representative.Important When the system restarts after a failure has occurred, a message may appearindicating virtual memory shortage. Ignore this message and proceed withstarting the system. Restarting the system may result in an inability toproperly dump the data.7.1 Collection of Collect LogsWhen you collect NEC ESMPRO Agent collect logs, log in to the log server on which NEC ESMPRO Agent isinstalled as the root user and run the following command.The collected data is created in the following file.Note It may take certain period of time to create collectsa.tgz file./opt/nec/esmpro sa/tools/collectsa.tgz# cd /opt/nec/esmpro_sa/tools/# ./collectsa.sh