59AppendixUpdating SoftwareBefore updating software• Software update through network can be done inMexico only.• Do not remove the battery pack while updatingsoftware. This may result in a failed update.• Fully charge the battery pack before updating software.• Software update is done through microSD card so thatinsert the microSD card before updating software.• Software update (download, installation) may take along time.• When updating software, the product performs SSL/TLS communication with the server (manufacturer'ssite).• We recommend that you update software withoutmoving and when you have strong reception (4 wave-level bars).* If the reception deteriorates during a software update orthe download is stopped, move to a location with a betterreception and start the software update again.• A message appears to inform you that you cannotupdate during international roaming or when outsidethe service area.• When there is insufficient battery level for a softwareupdate, a message appears to inform you that chargeis insufficient for updating.• If the software has already been updated, a messageappears to inform you that no update is needed whenyou check for software updates.• SMS messages sent to you during a software updateare stored at the SMS center.• During a software update, the product information(model and manufacturing numbers) are automaticallysent to a software update server managed by themanufacture. The manufacturer shall not use thisinformation for any purpose other than softwareupdate.• If the software update fails, a message appears toinform you that the rewrite failed and no furtheroperation may be possible. In this case, take theproduct to a repair counter.• If a PIN code has been set, you will need to enter thePIN code when you restart this product after the updatehas been installed.• Do not start any other applications during aninstallation of the software update.• All operations are disabled during an installation of thesoftware update. Also, you cannot stop updating.Note• You can update software while still retaining data (such ascontacts, camera images, email, downloaded data, etc.) onthis product.Note, however, that such data may not be protected,depending on the state of the product (malfunction, damage,exposure to water, etc.). It is recommended to back upnecessary data. Some data, such as downloaded data,cannot be backed up.Updating immediatelyIf the software update is available, you can start thesoftware update immediately. For the latest softwareinformation, refer to the manufacturer's site.1 From the Idle screen, tap ` "Settings" `"About phone" ` "Software update".2 Tap "Update now" and follow the instructions onthe screen.■ Updating through NetworkChoose "Updates by network" when you want to use anetwork for software update. After update package isdownloaded, the product restarts, and then updatestarts.• Since software updates are carried out via a microSDcard, you must insert a microSD card beforehand.• Packet communication charges are incurred for asoftware update using a GSM / WCDMA network.Since packet communication charges can becomecostly, a flat-rate packet rate is strongly recommended.• Connection to a Wi-Fi network may be necessarydepending on the version of the software to beupdated.• Before updating software via a Wi-Fi network, configureWi-Fi settings beforehand and check that the product isconnected to a Wi-Fi network (P.22).• "Updates by network" cannot be done in the followingcircumstances.- When outside service area- During international roaming- Airplane mode- When the USB cable is connected and mounted- When the "USB tethering" is being used- When the "Portable Wi-Fi hotspot" is being used- When the date / time are not correctly set- When the battery level is too low for software update- When there is insufficient free space in the microSDcard for software update