4. Collecting Failure InformationExpress5800/R120d-1E, R120d-2E Maintenance Guide 21Chapter 1 Maintenance4.2 Collecting Configuration InformationThis section describes how to collect information on hardware configuration and internal specifications.Tips If a STOP error, system error, or stall occurs, restart the system and then follow theprocedure below.1. Select Run from Start menu.2. Enter msinfo32.exe in Open text box, and then click [OK].3. System Information starts.4. From Files menu, click Export.5. Enter the file name to save in File Name, and then Click [Save].4.3 Collecting User-Mode Process Dump (Dr. Watson DiagnosticInformation)Dr. Watson collects diagnostic information related to application errors.For details, refer to Chapter 1 (7.2 How to Create a User-Mode Process Dump File) in "Installation Guide(Windows)".4.4 Collecting Memory DumpIf an error occurs, the dump file should be saved to acquire necessary information. You can specify anylocation for saving the diagnostic information. For details, refer to Chapter 1 (7.1 Specifying Memory DumpSettings (Debug Information)) in "Installation Guide (Windows)".Consult with your sales representative before dumping the memory. Dumping the memory while the server isin operating normally may affect the system operation.Important A message indicating insufficient virtual memory may appear whenrestarting the system due to an error. Ignore this message and proceed.Restarting the system may result in an inability to properly dump the data.
