Group (Shared) MailboxDescriptionDepartment/Ring Group Mailbox• Group (Shared) MailboxA Group Mailbox is a Department Group Mailbox shared by a group of co-workers. It is normally aSubscriber Mailbox. If a caller leaves a message at any extension in the group that shares themailbox, the system stores the message in the shared Group Mailbox. The voice mail key Messagelamp at all keyset extensions in the group flashes to indicate that there is a new voice mail messagewaiting. Any extension user in the group can log onto their mailbox to hear and process the sharedmessage. The message count on all keyset displays increments and decrements as groupmessages are received, listened to, or deleted.Any extension sharing a Group Mailbox can record and activate the Greeting. The systemautomatically uses the most recent Greeting, regardless of which member of the group recorded it.Group Mailboxes are helpful in both residential installations and larger business workgroups, sinceextensions share a common voice mailbox. Messages in the Group Mailbox can be listened to,forwarded, deleted, and otherwise processed by any member of the group.Group Mailbox uses Department/Ring Group programming. You can separately set up Department/Ring Group members to have the same Department/Ring Group Mailbox. Since the system provides32 Department/Ring Groups, there are a total of 32 Ring Group Mailboxes available.The Department/Ring Group Mailbox can optionally be a Routing Mailbox. Refer to UnderstandingGroup Mailbox Types on page 2-114.• Mailbox for a Ring GroupA Ring Group Mailbox can also be the mailbox for a stand-alone Ring Group in which the membersdo not share the mailbox, but have personal mailboxes instead. The following types of unansweredcalls route to this type of Ring Group Mailbox:- Outside calls transferred to the Ring Group master number.- Automated Attendant transfers (UTRF or STRF) to the Ring Group master number.- Direct Inward Lines to the Ring Group master number.UCD Group MailboxIf a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by theUCD Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller toleave a message) or a Routing Mailbox (to provide additional dialing options or an announcement).Refer to Understanding Group Mailbox Types on page 2-114.Understanding Group Mailbox Types• If the Group Mailbox is a Subscriber Mailbox (1):- The Group Mailbox has all the features of any other personal Subscriber Mailbox.SL1100 ISSUE 3.52-114 Group (Shared) MailboxG
