Voice Mail OverflowDescriptionThe telephone system can automatically reroute unanswered outside calls to the InMail AutomatedAttendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allowscallers to leave a message rather than having to call back later. Voice Mail can be the overflowdestination for the following types of calls:• Direct Inward Line (DIL) OverflowA trunk that directly rings an extension can overflow to that extension's mailbox if not answered.• Incoming Ring GroupsA trunk ringing an extension's line keys can overflow to the InMail Automated Attendant.• Department Calling GroupsA call to a Department Group master (pilot) number can overflow to InMail if unanswered. Theoverflow destination is the Group Mailbox assigned to the Department Group. The Group Mailboxcan be a:- Call Routing MailboxThis gives the Department Group caller additional dialing options if their call is unanswered.- Announcement MailboxThis plays a prerecorded announcement to the Department Group caller if their call isunanswered. The Announcement Mailbox can then hang up or provide additional dialing options.- Subscriber MailboxThe Department Group caller can leave a message in the group master mailbox. A Member of thegroup can then retrieve the message later on.The call into the Department Group can be one of the following:- A Direct Inward Line to the Department Group master (pilot) number.- A Screened Transfer from the InMail Automated Attendant to the Department Group master (pilot)number.- An Unscreened Transfer from the InMail Automated Attendant to the Department Group master(pilot) number.Related FeaturesAnswer Table on page 2-19Determines how the Automated Attendant answers outside calls on each trunk.Automated Attendant on page 2-31The Answer Table determines how the Automated Attendant answers calls.Routing Mailbox on page 2-213The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)and announcements are available to Automated Attendant callers.Dial Action Table on page 2-60Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.Group (Shared) Mailbox on page 2-114Use Group Mailboxes for:ISSUE 3.5 SL1100InMail Feature Manual 2-241V
