NEC UNIVERGE NEAX 2000 IPS Reference Manual

Also see for UNIVERGE NEAX 2000 IPS: Installation guide User guide User guide User guide Configuration guide

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NEC UNIVERGE NEAX 2000 IPS Reference Manual Manual pdf 212 page image

Chapter 11 Open Application InterfacePage 11-6 NEAX 2000 IPS Request for Proposal (RFP) Reference GuideIssue 6OpenWorX: Business Receptionist (BR)The OpenWorX® Business Receptionist is a PC-based call-processing application designedprimarily for departmental executive assistants. The OpenWorX® Business Receptionistenables multiple users to answer calls, search the directory for a desired party, check theDterm status, and perform call processing functions including making, answering, transferring,and parking calls. The OpenWorX® Business Receptionist is a line-based system unlike theBusiness Attendant System (BAS) which is queue-based. Therefore, the OpenWorX®Business Receptionist is also an effective tool for other Dterm users such as help desks,security desks, etc. The OpenWorX Business Receptionist, like all OpenWorX® applications,uses the common OpenWorX® database and is integrated with a multitude of OpenWorX®applications.BR: Speed Dials PadThe BR speed dial pad is modeled off the BAS speed dial. See the previous section on BAS for detailsof operation.Note: In order for the BR operator to monitor the speed dials, they must be given TAPI rights to the lines theywish to monitorBR: DirectoryBoth an internal directory and an external directory exist in the Business Receptionist system. Theinternal directory lists employees within the company, while the external directory stores numbersoutside the company. External numbers are usually numbers that are frequently called, or informationabout people or companies that frequently call the main listed number. When answering a call fromone of these external numbers, fields from this entry are displayed to the operator, providing moreinformation than just the 10-digit caller ID.DID for Company LookupThe directory is also capable of being partitioned by company. The drop down box at the top of the windowdisplays entries from a particular company, or all companies in the system. This is particularly useful inshared tenant installations, where a single attendant group serves multiple organizations. Additionally, a DIDnumber can be associated with each company selection in the database. With this function enabled, when acall comes in on a specific DID for that company, the operator directory will automatically default to thatcompany and only show those employees that are in the company.BR: Overhead PagingMost overhead paging is done by the creation of a direct trunk access key or a trunk access code. TheBusiness Receptionist software does not have the ability to utilize these methods. Because of this, ifthe user wishes to overhead page from Business Receptionist they must manually initiate it from theirDterm. However the user may create a special speed dial key instead.In the PBX, the user must create a trunk access dial string. Using LCR, a dial string can directly accessthe trunk and provide voice path to the paging system. For example, the user creates the number 19 intheir LCR to access trunk 1 in route 1. This trunk is terminated to the overhead paging. Now when theattendant hits their speed dial, to dial 19, they will be able to overhead page