Page ii UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference GuideIssue 6Chapter 8 System Administration........................................................................................................................ 1System Administration ...........................................................................................................................1Customer Administration Terminal (CAT) ..............................................................................................1Maintenance Administration Terminal (MAT) ........................................................................................2System Diagnostics ...............................................................................................................................5Self Diagnostic/System Messages ........................................................................................................5Remote Maintenance.............................................................................................................................5MP Program Download..........................................................................................................................6MA4000 Management System ..............................................................................................................8Chapter 9 Feature Descriptions ........................................................................................................................... 1Business/Hotel/Data Feature List ..........................................................................................................1Business/Hotel/Data Feature Descriptions ............................................................................................5CCIS Feature List ................................................................................................................................34CCIS Features Descriptions ................................................................................................................35ISDN Feature List ................................................................................................................................41ISDN Feature Descriptions ..................................................................................................................42Q-SIG Feature List...............................................................................................................................44Q-SIG Feature Descriptions ................................................................................................................44Wireless Feature List ...........................................................................................................................45Wireless Feature Descriptions.............................................................................................................47Chapter 10 System Input/Output (I/O) Interfaces ................................................................................................. 1Station Message Detail Recording (SMDR) ..........................................................................................1Message Center Interface (MCI) ...........................................................................................................6Property Management System (PMS) ...................................................................................................8Chapter 11 Open Application Interface ............................................................................................................... 1System Outline ......................................................................................................................................1OpenWorX: Attendant Statistics ............................................................................................................1OpenWorX: Business Attendant System (BAS) ....................................................................................1OpenWorX: Business Receptionist (BR) ...............................................................................................6OpenWorX: Communications Portal......................................................................................................7OpenWorX: Dialer..................................................................................................................................9OpenWorX: Location Status Information (LSI) ....................................................................................10OpenWorX: Message Reader (MR).....................................................................................................10OpenWorX: Short Text Messaging ......................................................................................................11OpenWorX: Incoming Call Assistant (ICA) ..........................................................................................12OpenWorX: Group Call Forward Control (GCFC) ...............................................................................13OpenWorX: Personal Call Assistant (PCA) .........................................................................................14OpenWorX: Name Display...................................................................................................................16OpenWorX: Multiple CCIS Node Configuration ...................................................................................17OAI Application Software Development...............................................................................................17System Specifications..........................................................................................................................17Chapter 12 Automatic Call Distribution (ACD) with MIS...................................................................................... 1Automatic Call Distribution (ACD)..........................................................................................................1Basic ACD .............................................................................................................................................1Basic ACD Features ..............................................................................................................................2CallCenterWorX ACD 3.0 for Business .................................................................................................3CallCenterWorX MIS .............................................................................................................................6Q-Master 3.1........................................................................................................................................10QueWorX4.0 ........................................................................................................................................15Professional Services for QueWorX ....................................................................................................18