NEC univerge sv8100 Installation Manual

Also see for Univerge SV8100: User guide User guide User guide User guide Quick reference guide

NEC univerge sv8100 Installation Manual Manual pdf 121 page image

UNIVERGE SV8100 Issue 4.0ACD Installation Manual 3 - 89Supervisor, ACD GroupDescriptionYou can designate an extension in an ACD Group to be the group's supervisor. Onceassigned as an ACD Group Supervisor, the user can: Take the entire ACD Group out of service (outside callers will hear ringback orthe ACI recording). Check the log out status of each agent after the group taken down. Restore the ACD Group to service.During programming, you can choose one of three modes of operation for each ACDGroup supervisor: Supervisor's extension cannot receive calls to the ACD Group (mode 0). Supervisor's extension can only receive ACD Group calls during overflowconditions (mode 1). Supervisors extension receives calls just like any other ACD Group agent(mode 2).An ACD Group can have only one supervisor. In addition, an extension can be asupervisor for only one ACD Group. There are 64 available ACD Groups.Conditions An extension can have supervisory capabilities only while it is loggedinto the ACD Group. An Out of Service Function Key (Program 15-07-01 or SC 752:code *14) will take the assigned group out of service. A supervisor can not log in/out an AIC member as they are not normalACD agents. An extension assigned as an ACD Group Supervisor cannot also be aSystem Supervisor.Default Setting ACD Supervisors not programmed.