NEC univerge sv8100 Installation Manual

Also see for Univerge SV8100: User guide User guide User guide User guide Quick reference guide

NEC univerge sv8100 Installation Manual Manual pdf 73 page image

UNIVERGE SV8100 Issue 4.0ACD Installation Manual 3 - 41Hotline for ACD AgentsDescriptionHotline gives a multiline terminal user One-button Calling and Transfer to anotherextension (the Hotline partner). Hotline helps co-workers that work closely together.The Hotline partners can call or transfer calls to each other just by pressing a singlekey.Enhanced for ACD applications, Hotline provides a unique Busy Lamp Field (BLF) forACD agents as well as a BLF for co-workers that are not ACD agents. The chartsbelow show both sets of BLF indications.Conditions An extension user cannot use Hotline to pick up a call ringing theirHotline partner's extension. The DSS Console will show agent status only if it is programmed as aACD DSS Console in Program 30-01-01. Hotline does not override Do Not Disturb.BLF For ACD AgentsBLF Indicator ACD Agent StatusOff Idle and is not an ACD AgentOn BusyDouble Wink Off Making an emergency callWink Off Logged off or not installedDouble Wink On Logged onBLF for co-workers who are not ACD AgentsBLF Indicator Co-worker StatusOff IdleOn Busy or ringingFast Flash In Do Not Disturb — All calls (option 3) or intercom calls (option 2)