NEC univerge sv8100 Installation Manual

Also see for Univerge SV8100: User guide User guide User guide User guide Quick reference guide

NEC univerge sv8100 Installation Manual Manual pdf 35 page image

UNIVERGE SV8100 Issue 4.0ACD Installation Manual 3 - 3ACD Setup OptionsDescriptionUse the ACD Setup Options to set various functions for ACD Groups. Each ACDGroup (64 ACD groups available) can have a unique setup. When you set an optionfor an ACD Group, the setting is in force (if applicable) for all agents within the group.The chart below shows each of the ACD options and the ACD feature to which thatoption relates.ACD Setup Options (Program 41-14-xx)Item Name Option Function Related Features Default01 Emergency CallOperation ModeThe supervisor must be logged inand have an Emergency Keyprogrammed for this feature. Bypressing the key once, thesupervisor monitors the call –pressing twice barges in on the call.Emergency Call 0 (Enabled)02 Automatic Wrap-UpModeEnables (1) or Disables (0)Automatic Wrap-Up.Wrap-Up Time 0 (Disabled)03 ACD Priority for OverflowCallsDefines whether the ACD groupshould use its own priorityassignment or if it should follow thepriority assigned in Program41-03-03.- 0(Own Group’sPriority)04 Automatic Answer atHeadsetEnables (1) or Disables (0)Automatic Answer for agents usingheadsets.Headset Operation (withAutomatic Answer) 0 (Disabled)06 Call Queuing after 2ndAnnouncementEnables (0) or Disables (1) CallQueuing after the 2ndAnnouncement.- 0 (Enabled)07 Automatic Off Duty forSLTEnables (1) or Disables (0)Automatic Off-Duty Mode for SLTs.Off-Duty Mode 0 (Disabled)08 ACD Off Duty Mode Enable (1) or Disable (0) the abilityto receive internal calls when in OffDuty Mode.Off-Duty Mode 0 (No InternalCalls)09 Automatic Wrap Up EndTimeDefines how long the system waitsbefore automatically endingWrap-Up time.Wrap-Up Time 0 (Disabled)