en Trouble shooting403Trouble shootingTr oubl e s hoot i ngFaults often have simple explanations. Please read theinformation and tips provided below before calling theafter-sales service.Information, warnings and fault messagesIn the event of a problem, information, warnings or faultmessages will automatically appear on thedisplay.Follow the instructions on the touchscreen torectify the problem.Note: . A fault code will be displayed with somewarnings.If a fault code is displayed, quote it whencontacting the after-sales service.TipsCleaningHow do I clean the hob?Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-water detergent (concentrated) or scouring pads.You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"Problem SolutionThe hob will not switch on. Use other electrical appliances to check whether a short circuit has occurred in thepower supply.Check that the appliance has been connected as shown in the circuit diagram.If the fault cannot be rectified, inform the technical after-sales service.The touchscreen is not responding or is blocked. The control panel is wet or an object is covering it. Dry the control panel or removethe object.The cooking zone's power setting cannot be increased. The hob's total power output has been limited. Alter the total power under Maximumpower consumption in the basic settings.If a very large item of cookware is being used, this may have an effect on the maxi-mum power setting for that half of the hob. Place the cookware back on the hob.An audible signal sounds if there is an object on the touch-screen.Remove the object and reset the hob.Do not place hot cookware on the control panel.The hob responds in an unusual manner or cannot be oper-ated properly.Switch off the appliance using the mains fuse or the circuit breaker in the fuse box.Wait a few seconds before reconnecting the appliance.The electronics have overheated and have switched off thecorresponding cooking zone.Wait until the electronics have cooled down sufficiently. When the fault code on thedisplay goes out, you can resume cooking.The electronics have overheated and all the cooking zoneshave been switched off.There is hot cookware in the vicinity of the control panel. Toprotect the electronics, the cooking zone has been switchedoff.Remove the cookware. Wait a few seconds. When the fault code on the display goesout, you can resume cooking.The cooking zone has overheated and has been switched offto protect your work surface.Wait until the electronics have cooled down sufficiently before switching the cookingzone on again.The transfer settings function cannot be activated. Touch any touch control to check the fault code. You can cook as usual without usingthe transfer settings function. Contact the technical after-sales service.The FlexPlus cooking zone will not activate. Touch any touch control to check the fault code. You can use the remaining cookingzones to cook as usual. Contact the technical after-sales service.