Nanoptix EZ-Tear Owner's Manual

Also see for EZ-Tear: Cleaning instructions

Contents

Nanoptix EZ-Tear Owner's Manual Manual pdf 15 page image

EZ-Tear Thermal PrinterOwner’s Manual1.8 Troubleshooting the PrinterThe printer is simple and generally trouble-free, but from time to time minor problemsmay occur. Follow these procedures to determine the cause and resolution of anyproblems the printer may be having. If the procedures in this section do not correct theproblem, contact a service representative. (1-888-983-3030 ext. 213)Printer LEDCondition LED StatusUnit ready ONUnit is in Reset or Booting OFFUnit in standby (powered off) OFFPaper Out Slow BlinkDoor Open Fast BlinkPaper Jam Fast BlinkMissing Black Index Mark Fast BlinkTemperature Error Med BlinkVoltage Error Med BlinkPrint Head Error Med BlinkTable 2: Troubleshooting with the status LEDPrinting ProblemsProblem Possible Causes What to DoReceipt does not comeout all the way.Paper is jammed. Open the top cover,inspect andclear any jammed paper.Printer starts to print,but stops while thereceipt is being printed.Paper is jammed. Open the receipt cover,inspect andclear any jammed paper.Paper roll loadedincorrectly.Check that the paper isloaded properly.Print is light or spotty.Thermal printhead isdirty.Use recommendedthermal receipt paper.Clean the Print Headwith Nanoptix authorizedcleaner.Vertical column of printis missing.This indicates a seriousproblem with the printerelectronics.Contact your authorizedservice representative.One side of receipt ismissing.This indicates a seriousproblem with the printerelectronics.Contact your authorizedservice representative.Table 3: Troubleshooting Printing Problems102136July, 2005 9