NeuraLabel 300x User Manual

Also see for 300x NoTouch: Quick start user guide User guide

Contents

NeuraLabel 300x User Manual Manual pdf 110 page image

NeuraLabel 300x User Guide110© 2015 NeuraLabel Printing Solutions, A Neuralog Company12 TroubleshootingThe following sections provide a variety of information for troubleshooting problems withthe NeuraLabel 300x.12.1 Printer does not pick the mediaIf the printer does not pick up media from either tray, try these solutions.Continuous Tray 11. Open the printer and remove any jammed sheets of media.2. Load the tray with the correct size of media for the job.3. Make sure the Continuous Tray 1 printer guides are adjusted correctly for thewidth of the media.4. Make sure the media path is not restricted. If the media is in a box, it should notbe touching the sides of the box. There should be no plastic or packing materialstouching the media.5. Check the NeuraLabel 300x operator panel to see if the printer is waiting for youto acknowledge a prompt to feed the media manually through Continuous Tray 1. Itis possible the media is not all the way loaded into the printer. Reload media, andcontinue.Cut Sheet Tray 21. Open the printer and remove any jammed sheets of media.2. Load the tray with the correct size of media for your job.3. Make sure the tray guides are adjusted correctly for the size of media. Align theguides with the size markings in the bottom of the tray.4. Remove the stack of media from the Cut Sheet Tray 2 and flex it, rotate it 180degrees, and flip it over (paper media). Do not fan the media. Return the stack tothe tray.5. Check the NeuraLabel 300x operator panel to see if the printer is waiting for youto acknowledge a prompt print the job.6. Check the NeuraLabel 300x operator panel to see if the printer is waiting for youto acknowledge a prompt to feed the media manually through Continuous Tray 1.