www.newrocktech.com 10-6510.3 Frequently Ask QuestionsQ. Do New Rock devices provides different level of authority to log in the device?A. Yes, all New Rock devices provides two different authority levels: An administrator is allowed to make changes to any configuration, such as login passwords. After login,“Welcome Admin” is displayed on the upper left corner. An operator is allowed to navigate configuration pages and make limited changes to configurations.After login, “Operator” is displayed on the upper left side of the interface.Q. Do New Rock devices allows multiple users to log in?A. Yes, all New Rock devices allows multiple users to log in, in which case the first user can modify, whileothers can only browse. After login, “Welcome User” is displayed on the upper left side of the interface.However, in the “Welcome user” mode, the operation only can browse certain pages.Q. How can I restore the device to factory default settings?A. There are several ways to restore the device to factory default settings: Press the RST button for more than 3 seconds. (all new devices already has the RST button exceptHX4E). Connect an analog phone to the FXS port of the device and dial *911234#, then hung up and rebootthe device. Log in as admin to the device and go to System Tools > Factory resetting.Q. What if I cannot Log On to the device because I forgot the preset whitelist IP address?A. The OM provides the embedded white-listed address of 192.168.2.100 upon factory delivery. When theWhitelist function is enabled, if you forget the whitelisted IP address previously set, the following stepscan be performed for recovery. Connect a PC directly to the OM through a network cable. Press *90 to set the IP address of the OM to one that is located in the same network segment as theembedded white-listed address, such as 192.168.2.101. To do so, continuously dial*90192*168*2*101#255*255*255*0#192*168*2*1#0# after off-hook, and then hook on after hearingthe successful service registration announcement. Restart the OM. Set the IP address of the PC to 192.168.2.100. Enter the new IP address of the OM on the Internet Explorer or the Telnet client of the PC to access theOM.