www.newrocktech.com 2-8the Auto Attendant with Multilevel IVR, to activate voice mail and to route calls with hunt groups and sharedline appearances.1.5 Localizing the SystemFor customers outside China, you need to localize the system. Chapter 7, “Localizing the System,” guidesyou through the steps.2 PreparationThis chapter is important reading before you begin installing the equipment or configuring the system. Toensure that the installation process goes smoothly, verify that you have the required services, components,and information.2.1 Site SurveyThe site surveys consists of gathering relevant information about the customer, the existing infrastructure, thenetwork, the telephone equipment, and the available services. This survey helps you to prepare for theinstallation of the OM20/50 IP Telephony System and to anticipate the design considerations. The site surveycan be conducted on the customer premises or remotely over the phone and email. Various site surveytemplates can be used. Chapter 10, “Installation Guide and User Training,” contains a site surveytemplate example that you can use to record the customer.2.1.1 ITSP and PSTN ConnectivityITSP and PSTN lines: Ensure that the lines are operative and that any features, such as caller identification,operate properly before starting the installation. Ensure that the cables are available in the location where youare installing the New Rock Devices.
