221.877.646. 5288PROBLEMS POSSIBLE REASONS & SOLUTIONSMotor doesn’t start orattachment doesn’t rotate.Make sure the pitcher, bowl or single serve cup is securely placed on motorbase.Make sure the lid is securely on pitcher in the correct position (alignarrows).The appliance is turned “Off”. Turn the Variable Speed Dial to the desiredspeed setting, press up on the power toggle and press the Start toggleswitch up to turn “On”.Check that the plug is securely inserted into the electrical outlet.Check the fuse or circuit breaker.The unit has overloaded. The appliance will stop and the power indicatorlight will flash. Unplug and wait approximately 15 minutes before usingagain.The unit has overheated. Unplug and wait approximately 15 minutesbefore using again.Food is unevenly chopped. You are chopping too much food at one time. Use short pulses for bestresults.Food is chopped too fine oris too watery. The food has been over processed. Use short pulses for best results.Food collects on lid or onthe sides of the container.The mixture is too thick. Add more liquid. Start at a low speed and slowlyincrease to high for best results.You cannot achieve snowfrom solid ice.Do not use ice that has been sitting out or has started to melt. Use icestraight from the freezer. Pulse for best results.Variable speed won’t workon my single serve cup.The single serve cup only operates at one speed regardless of which numberis chosen on the dial. Press down on the “Start/Stop/Pulse” toggle in shortintervals until you have reached your desired consistency.The unit won’t stop blinkingalthough everything seemsto be assembled properly.Unit is overfilled. Reduce amount being processed and restart.Troubleshooting GuideReplacement PartsORDERING REPLACEMENT PARTSTo order additional parts and attachments, please visit our website: www.ninjakitchen.com or feel freeto contact customer service at 1-877-646-5288 or e-mail us at customer-services@euro-pro.com.