4 3FE-46615-AAAA-TCZZA Issue: 01Preface 7368 ISAM CPE A-240Z-A Product Guide1.6 Nokia quality processesNokia’s CPE quality practices are in compliance with TL 9000 requirements. Theserequirements are documented in the Fixed Networks Quality Manual3FQ-30146-6000-QRZZA. The quality practices adequately ensure that technicalrequirements and customer end-point requirements are met. The customer or itsrepresentatives may be allowed to perform on-site quality surveillance audits, asagreed upon during contract negotiations1.7 Safety informationFor safety information, see the appropriate safety guidelines chapter.1.8 DocumentsDocuments are available using ALED or OLCS.Procedure 1 To download a ZIP file package of the customer documentation1 Navigate to http://support.alcatel-lucent.com and enter your user name and password. If youare a new user and require access to this service, please contact your Nokia salesrepresentative.2 From the Technical Content for drop-down menu, choose the product.3 Click on Downloads: Electronic Delivery.4 Choose Documentation from the drop-down menu and click Next.5 Select the image from the drop-down menu and click Next.6 Follow the on-screen directions to download the file.