[ 116 ]20. TroubleshootingThis section provides a table that lists some of the most commonlyencountered problems and provides possible solutions.Problem Possible cause Possible solutionMy phone isn’tcharging.The charger and thephone are not properlyconnected.Securely connect thecharger to the phone.The charger is notproperly plugged in.Make sure that thecharger is plugged incorrectly.My phone isn’tmaking/answeringcalls.The battery is notcharged.Charge the battery.The signal strength ispoor.If you are indoors, movetoward a window.I can’t listen to myvoice messages.You don’t have voicemail service.Call your wireless serviceprovider.You have not set up yourvoice mailbox with yourservice provider.Call your wireless serviceprovider.You have not saved yourvoice mail number inyour phone.Refer to “Voice mail++”on page 34.The voice mail numberyou have saved isincorrect.Call your wireless serviceprovider.You have forgotten yourpassword or are enteringit incorrectly.Call your wireless serviceprovider.
