GB 30PROBLEM SOLVINGFRONT PANEL DISPLAYProblemThe remote control is not working.You see the on-screen message.Viewing card error.You have forgotten your secret PINcode.Possible causesBattery exhausted.Remote control is incorrectlyaimed.The DMP is in standby mode.The DMP can’t recognise or detectyour Smartcard.What to doChange the batteries (both).Aim the remote control at box.Check that nothing blocks the frontpanel.Check if (.) is flashing on the frontpanel display when you press a button.If not replace the batteries (both).Check that you are using the properSmartcard. Check that the Smartcardhas been correctly inserted with thegold chip downwards. If the problempersists, you may have a problem withthe card.Contact your dealer or Service Pro-vider.Contact your Service Provider.They will help you set it up again.Please note: The first thing to do before sending the DMP to service is to:1: Perform ”Diagnostic” procedure in System Information menu.2: Try downloading new software into the DMP.With this procedure, the new software may solve the problem in the quickest and most efficient way.See the relevant section ”Receiver Upgrade” earlier on in this manual.What to do if you can’t solve the problemIf you have tried all of the actions suggested above, without solving the problem, please contact yourdealer or Service Provider.Channel number in TV mode.The DMP is in standby mode, andcurrent time is shown.Channel number in radio mode. Flashes when pressing a buttonon the remote control.RF channel in tuning mode.Lights when no signal is being re-ceived.When power-up, front processorversion, boot version and systemsoftware version is shown.When starting from standby, prod-uct variant and system softwareversion is shown.Remaining time in percent duringthe download procedure.Error messages. For service per-sonnelWhen downloading new softwarevia the air.When downloading new softwarevia the Serial RS232 socket.