TroubleshootingTo see frequently asked questions about your device,visit the product support pages at the Nokia web site.Q: What is my lock, PIN, or PUK code?A: The default lock code is 12345. If you forget or losethe lock code, contact your device dealer. If you forgetor lose a PIN or PUK code, or if you have not receivedsuch a code, contact your network service provider.Q: How do I close an application that is notresponding?A: Press and hold the home key. Scroll to theapplication, and press the backspace key to close theapplication.Q: Why do images look smudgy?A: Ensure that the camera lens protection windows areclean.Q: Why do missing, discoloured, or brightdots appear on the screen every time I switchon my device?A: This is a characteristic of this type of display. Somedisplays may contain pixels or dots that remain on oroff. This is normal, not a fault.Q: Why can’t I find my friend’s device whileusing Bluetooth connectivity?A: Check that both devices are compatible, haveactivated Bluetooth connectivity, and are not in thehidden mode. Check also that the distance between thetwo devices is not over 10 metres (33 feet) and thatthere are no walls or other obstructions between thedevices.Q: Why can’t I end a Bluetooth connection?A: If another device is connected to your device, youcan end the connection using the other device or bydeactivating Bluetooth connectivity. Select Menu >Connectivity > Bluetooth > Bluetooth > Off.Q: Why can't I see a WLAN access point eventhough I know I'm within its range?A: Check that the Offline profile is not in use in yourdevice.The WLAN access point may use a hidden service setidentifier (SSID). You can only access networks that usea hidden SSID if you know the correct SSID, and havecreated a WLAN access point for the network on yourNokia deviceCheck that the WLAN access point is not on channels12-13, as they cannot be associated with.142 Troubleshooting
