GB 35PROBLEM SOLVINGFRONT PANEL DISPLAYChannel number in TV mode.The Mediamaster is in standbymode, and current time is shown.Channel number in radio mode.RF channel in tuning mode.When power-up, boot version,product family and system softwareversion is shown.When starting from standby, productvariant and system software versionis shown.Remaining time in percent during thedownload procedure.ProblemYou made a video recording of adigital cable channel and whole orparts of the programme was notrecorded.The remote control is not working.You see the on-screen messages.You have forgotten your PIN code.Possible causesThe Mediamaster was not left onthe appropriate channel.The system is connected by SCARTleads and the VCR is not in AV/EXTmode.The system is connected by RFleads and the VCR is not set to thechannel tuned for digital cable TV.Battery exhausted.Remote control is incorrectlyaimed.The Mediamaster is in standbymode.The Mediamaster can’t recogniseyour smartcard.What to doIf you make a recording of digital cableTV your Mediamaster has to be left onthe channel you like to record.If the system is connected by SCARTleads, switch the VCR to appropriateAV input.If the system is connected by RF leads,switch the VCR to the channel fordigital cable TV. If you have notmanually tuned in the VCR you may dothis first. Please look in the VCRmanual for instructions.Change the batteries (both).Aim the remote control at box.Check that nothing blocks the frontpanel.Check if (.) is flashing on the front paneldisplay when you press a button. If notreplace the batteries (both).Check that you are using the propersmartcard. Check that the smartcardhas been correctly inserted. If theproblem persists, you may have aproblem with the card.Contact your dealer or Service Provider.Contact your Service Provider. They willhelp you set it up again.What to do if you can’t solve the problem. If you have tried all of the actions suggested above, with-out solving the problem, please contact your dealer or Service Provider.Please note: The first thing to do before sending the Mediamaster to service is to:1: Perform ”Diagnostic” procedure in System Information menu.2: Try downloading new software into the Mediamaster. With this procedure, the new software maysolve the problem in the quickest and most efficient way. See the relevant section ”Receiver Upgrade”earlier on in this manual.In TV mode.A dot should flash when pressing a but-ton on the remote control and lightwhen no signal is being received.In video mode.Error messages.When downloading new software.The letter O will be indicated whenother services than TV channels arereceivedIndicates analogue channels