TroubleshootingTo view frequently asked questions about yourdevice, visit the product support pages atwww.nseries.com/support .Q: What is my password for the lock, PIN, orPUK codes?A: The default lock code is 12345. If you forget orlose the lock code, contact your device dealer. If youforget or lose a PIN or PUK code, or if you have notreceived such a code, contact your network serviceprovider. For information about passwords, contactyour access point provider, for example, acommercial internet service provider (ISP) ornetwork service provider.Q: How do I close an application that is notresponding?A: Press and hold . To close an application, scrollto it, and press C . Pressing C does not close Musicplayer. To close Music player, select it from the list,and Options > Exit.Q: Why do images look smudgy?A: Ensure that the camera lens protection windowsare clean.Q: Why do missing, discoloured, or brightdots appear on the screen every time I turnon my device?A: This is a characteristic of this type of display.Some displays may contain pixels or dots thatremain on or off. This is normal, not a fault.Q: Why can't my device establish a GPSconnection?A: Find more information about GPS, GPS receiver,satellite signals, and location information in thisuser guide. See "Positioning (GPS)", p. 37.Q: Why can’t I find my friend’s device whileusing Bluetooth connectivity?A: Check that both devices are compatible, haveactivated Bluetooth connectivity, and are not inhidden mode. Check also that the distance betweenthe two devices is not over 10 metres (33 feet) andthat there are no walls or other obstructionsbetween the devices.Q: Why can’t I end a Bluetooth connection?A: If another device is connected to your device, youcan either end the connection using the otherdevice or by deactivating Bluetooth connectivity.164 Troubleshooting
