TroubleshootingQ: What is my password for the lock, PIN, or PUKcodes?A: The default lock code is 12345. If you forget the lockcode, contact your device dealer. If you forget a PIN orPUK code, or if you have not received such a code,contact your network service provider. For informationabout passwords, contact your access point provider,for example, a commercial internet service provider(ISP) or network service provider.Q: How do I close an application that is notresponding?A: Press and hold the menu key, select Options >Show open apps., and navigate to the applicationwith the menu key. Press and hold the menu key, andselect Exit.Q: Why do images look smudgy?A: Ensure that the camera lens protection windows areclean.Q: Why do missing, discolored, or bright dotsappear on the screen every time I switch on mydevice?A: This is a characteristic of this type of display. Somedisplays may contain pixels or dots that remain on oroff. This is normal, not a fault.Q: Why can't my Nokia device establish a GPSconnection?A: Establishing a GPS connection may take from acouple of seconds to several minutes. Establishing aGPS connection in a vehicle may take longer. If you areindoors, go outdoors to receive a better signal. If youare outdoors, move to a more open space. Ensure thatyour hand does not cover the GPS antenna of yourdevice. If the weather conditions are bad, the signalstrength may be affected. Some vehicles have tinted(athermic) windows, which may block the satellitesignals.Q: Why can’t I find my friend’s device whileusing Bluetooth connectivity?A: Check that both devices are compatible, haveactivated Bluetooth connectivity, and are not in hiddenmode. Check also that the distance between the two 141 Troubleshooting
