Page 32 of 44 System architecture553-3031-010 Standard 3.00 August 2005

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About this document

Applicable systems

Description and features

Introduction

Features

Software applications

Enhanced system management

Terminal equipment

Interworking/Interoperability

System architecture

Hardware architecture

Call Server

Signaling Server

Media Gateway 1000S

Ethernet switch (customer-supplied)

Software architecture

Configuration options

Single campus deployment

Multiple buildings in a campus

Multiple sites

Routing to and from local branch offices

Distributed Call Servers

Reliability strategies

IP telephony node configuration

Standard 3.00 August

Nortel 1000S Overview

1000 Con?guration guide

circuit card reference

New in this release

New circuit cards for CS 1000 Release 5

Getting help from the Nortel web site

Getting help through a Nortel distributor or reseller

Overview

Line cards

Trunk cards

Installation

Operation

Serial Data Interface (SDI) cards

Circuit card installation

Circuit and installation

Precautions

Installing a circuit card

Acceptance tests

Digitone receiver cards

Multifrequency sender cards

Multifrequency signaling cards

Network cards

Tone and digit switch cards

Option settings

Circuit card grid

NT1R20 Off-Premise Station card

NT5D12 Dual DTI/PRI (DDP) card

NT6D42 Ringing Generator DC

NT6D80 Multi-purpose Serial Data Link card

NT8D14 Universal Trunk card

NT8D15 E and M Trunk card

NT8D17 Conference/TDS card

NT8D22 System Monitor

NT8D22 jumper settings

nt8d72 primary rate interface card

QPC43 Peripheral Signaling card

QPC71 E and M/DX Signaling and Paging Trunk cards

QPC441 3-Port Extender cards

QPC559, QPC560 Loop Signaling Trunk cards

QPC528 CO/FX/WATS Trunk cards

QPC471 Clock Controller card

QPC525, QPC526, QPC527, QPC777 CO Trunk card

QPC551 Radio Paging Trunk card

QPC595 Digitone Receiver cards

QPC720 Primary Rate Interface card

QPC841 4-Port Serial Data Interface card

NT1R20 Off-Premise Station Analog Line card

Physical description

Functional description

Electrical speciﬁcations

Connector pin assignments

Conﬁguring the OPS analog line card

Application

NT4N39AA CP Pentium IV Card

Front panel connector pin assignments

NT5D11 and NT5D14 Lineside T1 Interface cards

Installation and conﬁguration

Clocking Requirement

Man-Machine T1 maintenance interface software

basic commands

Applications

NT5D33 and NT5D34 Lineside E1 Interface cards

Connecting MGC DECT Clock Reference Cable

Man-Machine E1 maintenance interface software

NT5D60/80/81 CLASS Modem card (XCMC)

Conﬁguration

NT5D97 Dual-port DTI2 PRI2 card

Architecture

NT5K02 Flexible Analog Line card

NT5K21 XMFC/MFE card

MFE signaling

Sender and receiver mode

Physical speciﬁcations

NT6D70 SILC Line card

NT6D71 UILC line card

Basic features

Telephone controls

Telephone Display

Touch panel

Calibrate the touch panel

Enter and edit text

Edit text using the soft keys

Enter text using the USB keyboard

Agent and Supervisor features

Login with Agent ID and Multiple Queue Assignments

Agent ID and MQA login options

Default Login

Agent Logout

Agent features

Use Force Call

Use Activity code

Use Emergency

Place or answer non-ACD calls

Contact the supervisor

Supervisor features

Use Agent key

Use Call Agent

Use Night Service

Observe

Display Agent status

terms you should know

Terms you should know

regulatory and safety

Regulatory and safety information

DenAn regulatory notice for Japan

Index

About the Phone

Telephone display

Logging in with Agent ID and Multiple Queue Assignments

Using Agent ID and MQA login options

Using Default Login

Logging out an Agent

Using Force Call

Using Activity code

Using Emergency

Placing or answering non-ACD calls

Contacting your supervisor

Using the Agent key

Using Call Agent

Using Night Service

Observing a call

Accessories

IP Softphone 2050 overview

Components

Call Control window

i2050.exe application

IP Softphone 2050 Call Control window

Accessibility Interface

Call Control window elements and functions

Hot keys

Removing a Hot Key

System tray icon and menu

IP Softphone 2050 Directories

CS 1000 Directory

Callers List

Opening CS 1000 Directory features

Installing and setting up the IP Softphone 2050

Nortel USB Audio Kit

Installing the USB Headset Kit

Managing contacts from the Local Directory

Editing contacts in the Local Directory

Deleting contacts from the Local Directory

Filtering a Local Directory

Dialing from the Redial List in the Local Directory

Managing Groups in the Shortcut Bar

Using the Properties dialog box

Properties — General tab

Linking to the LDAP directory

Linking to Outlook

Linking to Windows Address Book directory

Managing contacts from the CS 1000 Directory

Editing CS 1000 Directory contacts

Deleting CS 1000 Directory contacts

Dialing from the Redial List

Managing IP Softphone 2050 calls

Holding and retrieving telephone calls

IP Softphone 2050 USB Headset Adapter

Answering calls with the USB Headset Adapter

Muting a call

Customizing the Smart Functions menu

IP Softphone 2050 macros

Deleting a macro

IP Softphone 2050 menu commands

Using the Edit menu

Using the View menu

IP Softphone 2050 Settings

Using the Settings window

Profiles

Modifying profile names

Importing profiles

Using IP addresses and DNS names

Resetting the connection

Macros