Nortel Communication Server 1000IP Phone 1165ECall Center User GuideTitle page

revision history

Basic features

Telephone controls

Telephone display

USB support

Call features and Flexible Feature Codes

Logging in without Agent ID (for basic ACD)

Assignments (for Basic ACD)

Using Default Login

Logging out

Answering ACD calls

Using Call Forcing

Using Return to Queue on No Answer

Using Emergency

Using Not Ready

Contacting your supervisor

Using Answer Agent

Using the Agent key

Using Call Agent

Using Interflow

Observing a call

Displaying the queue

Displaying agent status

terms you should know

Nortel 1165E User Manual

1165E

License Notification

Station Control Password (SCPW)

Entering text using the IP Phone dialpad

Entering text using the USB keyboard

Editing text using the soft keys

Before you begin

Connecting your IP Phone

QoS configuration recommendations

Installing and configuring VPN

configuring telephone options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Viewing IP Phone information

Diagnostics

Configuring Call Log Options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Configuring the name display format

Configuring Live Dial Pad

configuring local menu options

Preferences submenu

Display Settings

Language

Headsets

Bluetooth

File Manager

Background

IP Set Information

Advanced Diag Tools

Certificate Information

Locks

USB Locks

Using Off-hook dialing

Using On-hook dialing

Using handsfree dialing

Using the Directory applications

Making a call using the Personal Directory

Making a call using the Callers List

Making a call using the Redial List

Using AutoDial

Using Ring Again

Using Last Number Redial

Using System Speed Call

Using HotLine

answering a call

Placing a call on hold

Transferring a call

Using Timed Reminder Recall

Using Attendant Recall

Recording a Calling Party Number

Tracing a malicious call

Using Automatic Answerback

Using Call Waiting

Using Call Forward

Using Internal Call Forward

Using Remote Call Forward

Securing your IP Phone

Using the Call Join feature

Using Conferee Selectable Display

Using Group Call

Using Make Set Busy

Using AutoDial Transfer

Using the Buzz signal

Using Centrex/Exchange Line Switchhook Flash

Using Enhanced Override

Using Forced Camp-on feature

Overriding a busy signal

Using Privacy Release

Using Radio

Using Voice Call

Using the Personal Directory

Using the Callers List

Using the Redial List

Using Virtual Office

Logging in to Virtual Office

Using Virtual Office on your Remote IP Phone

Using Virtual Office on your Office IP Phone

Logging out of Virtual Office

Troubleshooting Virtual Office

Using Media Gateway 1000B

Using Test Local Mode

Troubleshooting MG 1000B

Configuring Automatic Wake-Up

Activating Message Registration