Nortel 1165E User Manual

Also see for 1165E: User guide Getting started

Agent features28To terminate the call:Using Call ForcingUse the Call Forcing feature to automatically connect an incoming ACDcall. A time interval is configured by your system administrator betweeneach incoming call.Note: You cannot use both Call Forcing and Return To Queue onNo Answer at the same time.A short tone indicates a new incoming call. The In-Calls indicator lightscontinuously, and the ACD call automatically goes to your agent position.Pressing the In-Calls key while call forcing (Auto Answer) is activedisconnects an active ACD call.orororChoose one of the following:— Press the Goodbye key.— Press the In-Calls key.— Press the individual DN line key (thisremoves you from the queue).— Press the Not Ready key (thisremoves you from the queue butkeeps you logged in as an agentposition) or wait for the caller toterminate the call.CAUTIONIf you are away from your phone and Call Forcing isenabled, remember to log out or activate Not Ready.Otherwise, callers continue to be connected to yourphone. Because you are not at your desk, callers hearonly the background noise in your work space, until theyhang up.(Goodbye)22602498Not Ready