Additional phone features187Troubleshooting Virtual OfficeVirtual Office can cause error messages to display on-screen. Table 13lists error messages and describes actions to correct the causes.Table 13: Troubleshooting Virtual Office (Part 1 of 3)Displayedmessage Probable cause ActionsBusy, try again Remote IP Phone isactive (not idle).Wait for remote IPPhone to become idleand try again.ACD is logged in. Log out of ACD IPPhone before initiatingVirtual Office fromanother IP Phone.Make Set Busy isinactive on ACD IPPhone.Configure Make SetBusy active on ACD IPPhone.Invalid ID (1) Incorrect User IDentered.Enter correct User ID.User ID is not inGatekeeper database.Notify systemadministrator.Invalid ID (2) Incorrect User IDentered.Enter correct User ID.Invalid ID (3) Incorrect User IDentered.Enter correct User ID.User ID in Gatekeeperdatabase points tooriginating Call Server.Notify systemadministrator.Locked fromLoginThree failed attempts toenter the correctStation ControlPassword.Wait one hour for thelock to clearautomatically, or notifysystem administrator toclear lock.
