Troubleshooting the IP Softphone 205095The “Server unreachable” message appears when the IP Softphone 2050encounters a problem contacting the communication server.Potential causes:• Network down• Computer not connected to the network• Invalid communication server settings in the Configuration Utility• Invalid communication server settings in DHCP configuration• Communication server downAction:• Ping another station on the network.• Ping the communication server.• Use the Server dialog box in the Settings window to verify thecommunication server IP address and port number (for moreinformation, see “Server” on page 66).• Verify correct configuration of the communication server. Check forthe following: an available port, an available license, and for correctsecurity.Connection is reinitializingSymptom:The following message appears: “Connection Established.Reinitializing...”Description:This message appears after the IP Softphone 2050 establishes aconnection and sends a request to the communication server to resumeconnection. The communication server is expected to reply to thisrequest. Some communication servers direct the IP Softphone 2050 tovarious subcomponents, causing this message to appear two or threetimes in rapid succession during a normal startup.
