Troubleshooting the IP Softphone 205096Note: Under normal setup, the “Connection Established.Reinitializing...” message appears briefly, then disappears aftersuccessful connection.Potential causes:• A “Connection Established. Reinitializing...” message indicates aprogramming error in the communication server.Action:Wait a moment. Under normal operation, the message disappears aftersuccessful connection. If the message continues, check for correctcommunication server programming.Authorization failedSymptom:The following message appears: “Authorization failed”.Description:The IP Softphone 2050 has no authorization to use the communicationserver.Potential causes:• Your system administrator has not authorized the IP Softphone 2050.• The HardwareID found in the Settings window (under the HardwareID dialog box) does not match the HardwareID provisioned for thecommunication server.Action:Contact your system administrator.
