70 Chapter 11 Troubleshooting the IP Softphone 2050NN40050-100NN40050-100Potential causes:• Network down• Computer not connected to the network• Invalid communication server settings in the Configuration Utility• Invalid communication server settings in DHCP configuration• Communication server downAction:• Ping another station on the network.• Ping the communication server.• Use the Server dialog box in the Settings window to verify the communication server IPaddress and port number. (for more information, see “Server” on page 51)• Verify correct configuration of the communication server. Check for the following: anavailable port, an available license, and for correct security.Connection is reinitializingSymptom:The following message appears: “Connection Established. Reinitializing...”Description:This message appears after the IP Softphone 2050 establishes a connection and sends a request tothe communication server to resume connection. The communication server is expected to reply tothis request. Some communication servers direct the IP Softphone 2050 to various subcomponents,causing this message to appear two or three times in rapid succession during a normal startup.Potential causes:• A “Connection Established. Reinitializing...” message indicates a programming error in thecommunication server.Action:Wait a moment. Under normal operation, the message disappears after successful connection. Ifthe message continues, check for correct communication server programming.Note: Under normal setup, the “Connection Established.Reinitializing...” message appears briefly, then disappears after successfulconnection.
