Nortel 2340 Installation Manual

Also see for 2340: Command line interface guide Configuration guide

Contents

Nortel 2340 Installation Manual Manual pdf 53 page image

Troubleshooting 53Nortel WLAN — Location Engine 2340 InstallationProblems with newly installed WLE2340 softwareProblems that occur when you run new WLE2340 software are usually related to the software, not the server hardware.Faulty equipment is unlikely, especially if other software runs correctly.Check the following:• Make sure the system meets the minimum hardware requirements for the software. See the software documentation.• Make sure the software is properly installed and configured for the system. See the software documentation.• Use only an authorized copy. Unauthorized copies often do not work.• Make sure the correct device drivers installed.If the problems persist, contact the software vendor’s customer service representative.Problems with WLE2340 software that ran correctly earlierProblems that occur after the system hardware and software have been running correctly sometimes indicate equipmentfailure. However, they can also be caused by file corruption or changes to the software configuration.Check the following:• Uninstall and reinstall the software. Make sure all necessary files are installed.• If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), amarginal power supply, or other random component failures.• If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the softwareand try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots,and the system not responding to user commands.Devices are not recognized under Device Manager (Windows* operatingsystem)The Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard NICs, and othercomponents.Hard drive(s) are not recognizedCheck the following:• Make sure the drive is not disabled in BIOS Setup.• Make sure the drive is connected correctly and that it is plugged into the power supply.• Make sure the drive is compatible.• Make sure you have not exceeded the power budget for the server.Note. For AC power, if you are getting random errors in your data files, they may begetting corrupted by voltage spikes on your power line. If you are experiencing any of theabove symptoms that might indicate voltage spikes on the power line, you may want toinstall a surge suppressor between the power outlet and the system power cord.