Nortel 2382 Configuration Manual

Also see for 2350: Configuration guide Read me Quick start guide User guide Reference guide

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70 WSS troubleshootingNN47250-301 (320656-E Version 02.01)Client cannot access thenetwork.This symptom has more than onepossible cause:• The client might be failingauthentication or might not beauthorized for a VLAN.1. Type the show aaa command to checkthe authentication rules on the WSS, toensure that the client can beauthenticated.2. Check the authorization rules in theswitch’s local database (show aaa) oron the RADIUS servers to ensure theclient is authorized to join a VLANthat is configured on at least one of theWSS switches in the MobilityDomain.• If the client and switchconfigurations are correct, aVLAN might be disconnected.A client connected to a VLANthat is disconnected is unable toaccess the network.1. Type the show vlan config commandto check the status of each VLAN.2. If a VLAN is disconnected (VLANstate is Down), check the networkcables for the VLAN’s ports. At leastone of the ports in a VLAN must havea physical link to the network for theVLAN to be connected.Configuration informationdisappears after a softwarereload.The configuration changes were notsaved. 1. Retype the commands for the missingconfiguration information.2. Type the save config command to savethe changes.Mgmt LED is quicklyblinking amber.CLI stops at boot prompt(boot>).The WSS was unable to load thesystem image file.Type the boot command at the bootprompt.Table 14: WSS Setup Problems and Remedies (continued)Symptom Diagnosis Remedy