Nortel Archive Installation Manual

Nortel Archive Installation Manual Manual pdf 29 page image

November 2007 InstallationInstallation Guide 29Upgrading to the current versionBefore upgrading to the current version, do the following: Ensure that Archive is stopped. Archive must not be running when youinstall a new version because the upgrade might not completesuccessfully. Ensure that no one is accessing the Nortel directory. Backup the eWare and media databases. This important because if youimport a campaign, existing campaign configuration information will bemodified.In addition, make a note of the timestamps for the following folders locatedin the \tomcat\webapps directory (under C:\Program Files\Nortel bydefault): \CAMAdmin \ContactArchive \EyrAPI \MaintainerTo upgrade to the current version1 Insert the installation CD into the CD-ROM, locate and run Setup.exe.2 When prompted, select the Modify option and click the Next button.The Select Components dialog box opens.3 Select all components, then click Next to start the upgrade process.Note: Please allow several minutes for the upgrade to complete. Do notinterrupt the upgrade, or your system may not work properly4 When the upgrade completes, click Finish.