Nortel BCM50 2.0 System Overview Manual

Also see for BCM50 2.0: User guide User guide Installation guide Configuration guide User guide

Contents

Nortel BCM50 2.0 System Overview Manual Manual pdf 41 page image

System Overview Chapter 2 41System OverviewFeatures included with CallPilotThe following features are included with CallPilot for BCM50:VoicemailThe Voicemail feature records messages and stores them in a mailbox for easy retrieval. Businesstelephones on your system can have their own mailbox and greeting. Information can bedistributed quickly to departments and workgroups.Auto AttendantAuto Attendant is the CallPilot answering service that answers your business calls promptly, 24hours a day, with a company greeting, plays a list of options to callers, and performs call-routingfunctions in response to caller selections.Custom Call Routing (CCR)Custom Call Routing enhances the Auto Attendant menu with customized menus and informationmessages. With CCR, you can determine the menu options and record the voice prompts that guidecallers along call paths.Fax AnsweringFax Answering lets outside callers send faxes to the main site telephone number. Fax Answering isavailable even if you do not have the Fax option installed on your system. With Fax Answering, afax call that arrives through the Auto Attendant or CCR transfers to a specified extension.CallPilot optionsCallPilot has options that enhance your office communications. You need a keycode to enable aCallPilot option. Contact your vendor if you want to purchase a software authorization code.Message networkingMessage networking links your BCM50 system with other voice-mail systems and allows theexchange of voice messages between users at different sites. CallPilot supports Voice Profile forInternet Mail (VPIM) and Audio Messaging Interchange Specification (AMIS) networking.For more information, see the CallPilot Message Networking Set Up and Operation Guide.FaxFax is a CallPilot option that enhances your office communications by providing incoming andoutgoing fax capability (two ports only). With Fax, callers can send and retrieve fax messages aseasily as they send and retrieve voice messages. The Fax option includes Fax Mail, Fax OnDemand, and Fax Overflow. Fax Answering is available even if you do not have the Fax optioninstalled on your system.