Getting started Chapter 1 7System OverviewRelated publicationsThis section provides a list of additional documents. To locate specific information, you can referto the Master Index of BCM50 Library.Unified Messaging Configuration Guide (NN40080-501)CallPilot Fax Set Up and Operation Guide (NN40080-301)CallPilot Message Networking Set Up and Operation Guide (NN40090-301)Personal Call Manager User Guide (NN40020-103)Contact Center Set Up and Operation Guide (NN40040-301)LAN CTE Configuration Guide (NN40020-602)Call Detail Recording System Administration Guide (NN40020-605)How to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from the Nortel Technical SupportWeb site:www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, and tools to address issueswith Nortel products. More specifically, the site enables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Base for answers totechnical issues• sign up for automatic notification of new software and documentation for Nortel equipment• open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical Support Web site, and have aNortel support contract, you can also get help over the phone from a Nortel Solutions Center.VoIP Voice over Internet ProtocolVPIM Voice Profile for Internet MailAcronym Description