Additional phone features129Troubleshooting Virtual OfficeVirtual Office can display error messages on-screen. Table 9 lists errormessages and describes actions to correct the causes.Table 9: Troubleshooting Virtual Office (Part 1 of 3)Displayed Message Probable Cause ActionsBusy, try again Remote IP Phone isactive (not idle).Wait for remote IPPhone to become idleand try again.ACD is logged in. Log out ACD IPPhone before VirtualOffice from anotherIP Phone.Make Set Busy isinactive on ACD IPPhone.Configure Make SetBusy active on ACDIP Phone.Invalid ID (1) Incorrect User IDentered.Enter correct User ID.User ID is not inGatekeeperdatabase.Notify systemadministrator.Invalid ID (2) Incorrect User IDentered.Enter correct User ID.Invalid ID (3) Incorrect User IDentered.Enter correct User ID.User ID inGatekeeper databasepoints to originatingCall Server.Notify systemadministrator.
