105Using Passport 4400 Install Tool Version 4.2Help Page Does Not OpenIncorrect Backpanel DisplayInstall Tool Window Is EmptyError Condition: While one help page is visible on the screen, you click theHelp button on a different Install Tool dialog panel. Thebrowser window should display the help page for thecurrently selected dialog panel, but fails to do so.Possible cause: This condition has been observed with Netscape Navigator.The cause is unknown.Possible resolution (1) Exit from your browser, then click the Help button again. Thecorrect help page opens.Possible resolution (2) Reinstall Netscape Navigator.Error Condition: Install Tool displays a 3-slot rather than a 5-slot configuration.Possible cause: The ribbon cable from the Ethernet Base Module to the powersupply is disconnected or not correctly strapped.Possible resolution (1): Check Status Cable installation as directed inPassport 4400Hardware Installation Manual 800-1951-40.Possible resolution (2): Check Jumper J12 installation as directed inPassport 4400Hardware Installation Manual, Power Supply Chapter,800-1951-40.Error Condition: When you start Install Tool, an empty window opens, ratherthan a window with a menu and a backpanel image.Possible cause: Install Tool loses communications after initial contact with thePassport 4400 has been made.Possible resolution (1): Reestablish the connection (using File, Connect).Possible resolution (2): Check your connections (Ethernet or serial port).Possible resolution (3): Restart the Install Tool wizard.
