Nortel Quality Monitoring Installation Manual

Also see for Quality Monitoring: User guide User guide Release note Reference guide Quick reference guide

Contents

Nortel Quality Monitoring Server Installation Standard 4.036 Nortel Quality MonitoringThe Journal Storage screen is displayed.14 Use the drop-down list to select the drive on which the recorded calls(journal files) will be stored. Typically, the files are stored on the F: drive.During the installation process, a journal file storage folder will becreated and named as follows: :\Journals - stores .dat files that hold the data(screen information and call details) for the calls :\Journals\Voice - stores .wav files that hold the audiofor the calls.Also, two folders for the Archive system will be created and named asfollows: :\Archive - stores files to be removed from thedatabase :\Restore - stores files to be restored to the databaseNote: This Archive system is specific to the files in the Quality Monitoringdatabase.