Nortel Remote Office 9110 Release Note

Also see for 9110: Reference guide Reference guide Release note Quick start guide Installation and administration guide

Nortel Remote Office 9110 Release Note Manual pdf 40 page image

40 1.4.2 Release Notes for Remote Office and RLCStandard 1.1Operation (Remote Office units)This section provides important information about the operation of the RemoteOffice units off of a Meridian 1, Meridian SL-100, or Succession 1000 PBX.ACD environmentsIf communication is lost to the Remote Office unit, or the unit goes offline, theACD agent is placed in Make Set Busy (MSB) mode. This mode logs the agentout of the ACD queue, so calls can be routed to other ACD agents. Once youre-establish communication, the digital telephone set display shows “Set BusyActivated”.When an ACD agent is on a call using a Local Calling key, the Remote Office9150 unit sends a transparent Not Ready key press to the host PBX and placesthe ACD agent’s digital telephone set in Not Ready mode. This feature preventsthe ACD agent from receiving calls when active on a local call. The RemoteOffice 9150 unit removes the digital telephone set from the Not Ready modewhen the agent terminates the local call.If you are having trouble with ACD agents being logged off unexpectedly orcalls that terminate prematurely, try the following:! Set the User On Demand Idle Timer to 90 seconds and the User OnDemand Minimum Call Timer to one second.Note: You can find these settings on the RLC’s Remote ConnectionConfiguration property sheet in Configuration Manager.! Allocate a permanent connection for the ACD agents.— On the RLC Port Configuration property sheet, click on the Configurebutton for the Network Port in question.— In the Network Port Configuration dialog box, select PermanentAllocation.ATTENTION Complete all Remote Office configuration using ConfigurationManager. Only use the man-machine interface (MMI) with theassistance of technical support personnel for troubleshootingand diagnostic testing.