Nortel TAPI Reference Manual

Also see for Symposium TAPI Service Provider for Succession 3.0: User guide

Nortel TAPI Reference Manual Manual pdf 16 page image

16 Chapter 1 Overview213345.01• Meridian Call Center agent functions such as:— login— ready/not-ready— agent DN control• basic call control• enhanced call control• automatic call distribution (ACD)• device control• support for outbound and predictive dialing applications from third-partyvendors• advanced integration with IVR systems for inbound calls• multisite TAPI networkingConnection typesSymposium TAPI SP can enable a range of CTI features in a Succession network.You can choose one of three connection arrangements, depending on yourexisting equipment and the level of functionality you require. The connectiontypes are as follows:1 Meridian Link services connection is suitable if you wish to use SymposiumTAPI SP in an existing Symposium Call Center with skill-based routing ofcalls. Select the link keycode option for this type of installation.2 Direct connection is suitable if you do not require Call Center capabilities, forexample you can use it in a knowledge worker environment whereACD-based routing over an Ethernet E-LAN connection is sufficient. Selectthe direct connect keycode option for this type of installation.Server locationThe physical location of your TAPI server depends on the type of connection yourequire. In a Call Center the TAPI server must have physical proximity to theSymposium Call Center server (SCCS). In a direct connect environment, theserver must have physical proximity to the Succession switch. Before youprovision a server for Symposium TAPI services, refer to the Network ManagersGuide for Symposium TAPI Service Provider for Succession, release 3.0, forinformation about physical location requirements.