Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

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Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual Manual pdf 65 page image

Message Does Not Arrive9novdocx (ENU) 01 February 2006659Message Does Not ArriveThis section suggests ways to fix the following problems:• “Message Does Not Arrive in the Local Post Office” on page 65• “Message Does Not Arrive between Post Offices” on page 65• “Message Does Not Arrive between Domains” on page 69• “Message Does Not Arrive Across the Internet” on page 74Message Does Not Arrive in the Local Post OfficeProblem: A message from user A is not being delivered to user B in the same post office.This scenario would most likely occur when GroupWise ® users connect to thepost office using direct access mode. Direct access for clients is notrecommended for GroupWise 7.Action: If you are having problems with direct access using GroupWise 7, see theGroupWise 5.5 Troubleshooting 2: Solutions to Common Problems (http://www.novell.com/documentation/lg/gw55/index.html).Message Does Not Arrive between Post OfficesProblem: A message from a user in Post Office A is not being delivered to a user in PostOffice B in the same domain.Action: Review the stages of message flow between post offices. See “MessageDelivery to a Different Post Office” in GroupWise 7 Troubleshooting 3:Message Flow and Directory Structure.Action: Answer the following question:Problem with an Individual User in Either Post Office1 Stop the MTA for the domain.2 Have the user in Post Office A send a low priority test message to arecipient in Post Office B. (It’s a good idea to test message flow using alow priority message because the low priority message queue is typicallyempty.)3 Check the post_office\wpcsin\6 directory in the sender’s postoffice.Can other users in Post Office A send messages to other users in Post Office B?Yes See “Problem with an Individual User in Either Post Office” onpage 65.No See “Problem between Post Offices for Multiple Users” on page 67.Don/t Know See “Problem between Post Offices for Multiple Users” on page 67.