Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

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Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual Manual pdf 93 page image

Document Management Services Problems14novdocx (ENU) 01 February 20069314Document Management ServicesProblemsThis section suggests ways to fix the following problems:• “Documents Are Not Listed in User’s Folder” on page 93• “User Can’t Exit GroupWise Because a Document Isn’t Closed” on page 93• “GroupWise Can’t Monitor a Non-Integrated Application” on page 93• “User Wants to Turn Off Integrations Temporarily” on page 94• “Administrator Wants to Remove Integrations Permanently” on page 95• “Administrator Wants to Add a Custom Integration” on page 95• “Administrator Wants to Distribute Standardized Integrations” on page 96Documents Are Not Listed in User’s FolderProblem: A user creates or imports a document in the GroupWise® Windows client. Thedocument does not appear in the folder where the user expects to find it.Action: On the GroupWise client toolbar, click Show Personal Items. Documents areconsidered personal items and are not listed when personal items are filteredout.User Can’t Exit GroupWise Because a Document Isn’t ClosedProblem: A user edits a document in a non-integrated application. The user has exitedthe application. However, when the user tries to exit the GroupWise Windowsclient, the client indicates that a document is still open or has not been returnedto the GroupWise library.Action: Click Yes in the error dialog box to let GroupWise attempt to return thedocument to the GroupWise library.Action: Locate the open document and make sure it is closed properly. Look in theWork in Progress folder for open documents.GroupWise Can’t Monitor a Non-Integrated ApplicationProblem: The user edits a document and the GroupWise Windows client indicates theapplication cannot be monitored. Therefore, the user must return the documentto the GroupWise library manually.Explanation: The manner in which the GroupWise client monitors applications can bemodified using settings in the gwappint.inf file, located in the\windows\system directory. This file contains information aboutintegrating applications and monitoring non-integrated applications that arestarted from the GroupWise client.Possible Cause: Some applications, such as WordPerfect* 7.0 and Lotus* Word Pro 96, areintegrated through ODMA. Other applications, such as Microsoft* Word 7.0